A little help in the workshop

Contact details

Pigment Run is operated by Dalal (Dalal.io). Support and privacy email: [email protected].

Mailing address for correspondence: Dalal.io / Pigment Run, 9901 Brodie Lane, Suite 160 PMB841, Austin, TX 78748, United States.

A request starts a conversation with the team; it does not automatically change or delete an account. Active support records and copies we control are kept for 12 months after closure, with extra verification evidence removed within 30 days after resolution through a manual case-review procedure. Provider recovery and residual copies follow the deletion lifecycle explained in the privacy policy.

Tell us what happened

Include the level or screen, what you expected, what happened instead, and whether the issue happens every time. A screenshot can help; check it for private information first.

In the game, open Settings, then How to play, and choose Copy support details. Review the report before pasting it into your message. It includes information such as app version, platform, current level and connection state. Nothing is sent automatically.

• Tell us your device model and operating system version if the issue involves a crash, display or controls.
• For a payment issue, include the store, item name and approximate purchase date. If needed, support can ask for the store order reference through the support conversation.
• Never send passwords, sign-in tokens, device secrets, purchase tokens, verification codes, full payment details or a complete save file.

A purchase has not arrived

Check that the store has approved the payment. A pending purchase may still need approval. Reconnect, open Restore purchases in Settings, and use the same store account and Pigment Run account you used to buy it.

Restoring checks for unfinished purchases and refreshes your current balance. It does not charge you again, and it does not grant a second copy of a consumable already delivered. Contact support if an approved purchase still does not appear.

The Flow Pack's 30 minutes run in real time from server delivery, including while the app is closed. An already active unlimited-lives period is extended. Expired time and spent boosters are not restarted by Restore purchases.

Refund help

Refund eligibility depends on the purchasing store and applicable law. We can help investigate a delivery problem or direct you to the right process.

For Google Play, see https://support.google.com/googleplay/answer/2479637. For Apple purchases, see https://support.apple.com/en-us/118223. Deleting your game account does not automatically request a refund.

Recovering progress

Open Account and sign in with the same supported Google or Apple identity used for your original game account. Your store account and game account are separate. Restore purchases alone cannot reconnect a different game account or recover spent items.

An unlinked guest account depends on access to its device credential. Uninstalling or clearing the app's data can make that account inaccessible. Before changing devices, link the account using the sign-in option offered by the game. Recovery depends on a supported sign-in method being available on the destination device.

If sign-in opens an existing account with different progress, contact support before making more purchases. The game does not automatically merge two accounts or their balances.

Connection and update problems

Scored runs, challenge progress and purchases need a connection to the game service. Check your connection and install an available app update if the game asks for one. An interrupted request can leave a result waiting for confirmation; reconnect and let the game check it.

Avoid clearing app data or reinstalling while a purchase or account deletion is unresolved. If a deletion is pending, use Check deletion result on its existing screen. Contact support if the result cannot be confirmed.

A more comfortable way to play

In Settings, Reduced motion shows the result without the flow animation. Sound and haptics can each be turned off.

If a control, color, animation or screen makes the game difficult to use, describe it to [email protected]. Include the device and any accessibility setting involved.

Puzzle and challenge help

Drag pieces from the tray onto the board and tap a placed piece to lift it. Chutes route pigment, splitters divide it, and mixing is permanent. Use the level's Guide to read its tip before trying another route.

For challenges, join before you play: only eligible progress earned after joining counts. Claim completed rewards before the displayed claim window closes. Tell support the challenge and approximate time if a verified run or reward looks wrong.

Privacy and account requests

Read how information is handled at https://pigmentrun.com/privacy/. To delete an account, follow https://pigmentrun.com/delete-account/ or email [email protected] with the subject Delete my Pigment Run account.

Support may need to verify ownership before changing or deleting an account. You do not need to send access credentials to begin a request.