Delete your Pigment Run account

Delete in the game

Connect to the game service and make sure you are using the account you want to delete. Open Account, choose Privacy & account deletion, then Review account deletion. Read the explanation, select I understand this is permanent, and press Delete my game account.

The game asks you to resolve any pending store purchase before proceeding. A successful request deletes the active server account immediately and then clears the device's account data. Your sound, haptic and accessibility preferences remain.

If the connection fails, a request may still have reached the service. Keep the deletion screen and use Check deletion result. The game pauses play, purchases and sign-in while it checks that same request. If confirmation or device cleanup remains unavailable, contact support instead of creating a replacement account.

Request deletion without the app

Email [email protected] with the subject Delete my Pigment Run account. Say that you want the account and its associated game data deleted. The inbox can receive your request now. This route is intended for players whose game is uninstalled, cannot be opened, or cannot confirm an in-app request.

A request starts an ownership check; it does not immediately delete an unverified account. Support will explain any minimum additional information needed, confirm the account affected, and tell you when deletion is complete or why a request cannot yet be completed. Sending from a particular email address alone does not prove ownership of a game account.

• Tell us whether you played on Android or iOS, and whether the game account was a guest account or used Google or Apple sign-in.
• Describe the account you want removed and the problem reaching it. Include a game account identifier only if you already have one; do not look for it by exporting a save file.
• You may include the game's Copy support details report or a relevant error screenshot after reviewing it for private information. A report helps with troubleshooting but is not proof of account ownership.
• Never send passwords, verification codes, sign-in tokens, device secrets, purchase tokens, full card details or your save file. Do not send identity documents unless support has explained why a proportionate verification step is necessary and provided a suitable method.

What is deleted

Deletion removes the active game account, its Google or Apple sign-in links, sessions and device credential records; puzzle attempts and progress; wallets and account ledgers; lives, boosters and owned avatars; reward claims and event participation; and purchase records linked to that account.

After the app receives confirmation, it clears its local game credentials, progress and pending account requests. Other devices may still hold a local copy until the app is opened or its data is removed; the deleted server account no longer authorizes play.

Limited information that can remain

A deletion confirmation receipt remains usable for 30 days and is then removed by scheduled cleanup. It contains a hashed credential reference, request identifier and deletion timestamps, without the game account identifier or raw credential.

Limited purchase security records remain without the game account link to stop a purchase being claimed again: hashed purchase reference, store, product, purchase time and refund status. They have no fixed expiry while stores can present historical transactions again; necessity is reviewed annually and when store rules change. If Apple authorization revocation is pending, its encrypted credential remains until Apple confirms revocation.

Existing logs, support messages and backups are not instantly erased by the account deletion request. The schedule is 30 days for managed service logs, 14 days from snapshot for managed encrypted database backups, and 12 months after closure for active support correspondence and copies we control. Extra verification evidence in those records is deleted within 30 days after a request is resolved, except a minimal request/outcome record kept for 12 months. Encrypted deletion-recovery evidence is retired through verified operator rotation within 30 days, with unresolved provider obligations and purchase protections handled separately. Provider recovery and residual copies, outage delays and specific legal/dispute exceptions are explained in the privacy policy.

Store accounts, profiles and refunds

Deleting Pigment Run does not delete your Google account, Apple Account or Play Games profile, and does not erase information the store holds under its own policies. Platform achievements already shared with Play Games are managed through Google Play Games settings.

Deletion removes access to this game account's purchased benefits. It does not cancel a pending payment or automatically request a refund. If you need a refund or have an unresolved purchase, use the store's refund process or contact support. Your applicable consumer rights are unaffected.

For another privacy request, contact [email protected] and describe what you need. The privacy policy is at https://pigmentrun.com/privacy/.