Terms of play

Who can play

Pigment Run is intended for players aged 13 and over. If you are under 18, use the game with a parent or legal guardian's permission. Where local law requires a higher age or verified parental consent for a feature, that requirement applies; do not use that feature until it is met.

Only make a purchase if you have permission to use the payment method and meet the applicable store requirements. A parent or guardian should manage purchase approval where appropriate. Game availability varies by store and region.

Your account and progress

You can start with a guest account. Keep access to your device and any linked sign-in account secure. Linking a supported Google or Apple identity helps you return to the same game account on a compatible device. The game account and the account you use to pay in a store are separate.

Uninstalling the game, clearing app data or losing an unlinked guest credential may prevent you from recovering guest progress. A store purchase history alone does not reconnect an unrelated game account. Signing in to an identity already associated with another game account can open that existing account; balances and progress are not automatically merged.

An internet connection is required for scored runs and server-confirmed progress, rewards and purchases. The server checks puzzle results and maintains the account's balances. A local save or an edited device clock cannot create valid rewards.

Purchases and timed items

Available items, their contents and their local prices are shown before the store asks you to confirm payment. Google Play or Apple processes the transaction under its own payment terms. Items are delivered after the purchase is approved and verified; a pending transaction has not yet been delivered.

Pigment packs and the Flow Pack are consumable purchases, not subscriptions. The Flow Pack provides only 30 minutes of unlimited lives and does not include boosters. Its time begins when the game service grants the purchase, or is added to an already active unlimited-lives period. The timer continues in real time while the app is closed. Remove ads is a permanent, non-consumable purchase that blocks automatic ads between levels; reward videos remain optional. Review the purchase description before confirming.

Pigment and other virtual items are for use in Pigment Run. They are not money, cannot be cashed out, and are not offered for resale or transfer between accounts. Your applicable refund and consumer rights are unaffected.

Missing purchases, recovery and refunds

If a purchase has not appeared, use Restore purchases with an internet connection, the original store account and the same game account used for the purchase. This checks unfinished deliveries, restores eligible permanent Remove ads ownership and refreshes the current account; it does not buy the item again.

Already delivered consumables are not granted again by restoring. Spent Pigment, used boosters and expired unlimited-lives time are not replenished. To recover a remaining balance after reinstalling or changing devices, sign in to the same linked game account using a supported sign-in method.

For a refund, use the purchasing store's process or contact [email protected] for help. Eligibility depends on the store and applicable law. If a store refunds or reverses a purchase, the corresponding in-game benefits may be removed or reconciled against the account balance. Deleting your account does not itself request a refund.

Google Play refund guidance: https://support.google.com/googleplay/answer/2479637. Apple refund guidance: https://support.apple.com/en-us/118223.

Fair use

Use the game for personal play and respect other people's accounts and the service. Do not exploit bugs to claim duplicate rewards, forge transactions or game results, bypass access controls, interfere with the service, or use another person's credentials.

We may restrict an account when necessary to address misuse, fraud or a security threat. If you believe a restriction is a mistake, contact [email protected] so it can be reviewed. A restriction does not remove applicable rights to request personal data or account deletion.

Availability and updates

The game may require updates and may be temporarily unavailable during maintenance or service faults. Challenge schedules and reward claim windows are shown in the game. Join a challenge before playing for progress to count, and claim completed rewards before the displayed deadline.

We may adjust puzzles, balance or features. Material changes affecting purchased benefits will be communicated as required by applicable law. Contact support if a service fault prevents you from using a purchase.

Game content

The game's software, artwork, audio and other content are protected by intellectual property rights. You receive permission to use the game for personal play under these terms and the applicable store license. This does not transfer ownership of the game or authorize distributing modified copies or reselling its assets.

Nothing in this section restricts uses or exceptions that applicable law permits.

Leaving the game

You can stop playing at any time. To remove the game account and its associated data, follow https://pigmentrun.com/delete-account/. Uninstalling alone does not delete the server account.

Account deletion removes access to its progress, balances and owned items, including purchased benefits. The privacy policy explains the limited records retained for deletion confirmation, purchase security and other disclosed purposes. It does not delete your Apple or Google account.

Questions and changes to these terms

Contact [email protected] about an account, purchase or these terms. Explain the issue without sharing passwords, access tokens or a save file. Postal correspondence: Dalal.io / Pigment Run, 9901 Brodie Lane, Suite 160 PMB841, Austin, TX 78748, United States.

If these terms change, we will publish the revised version and provide notice or seek agreement where applicable law requires.